Terms of Service

01 Who can use the Services

You must be at least 18 years old and able to enter a binding contract. The Services are built for businesses — typically hood and kitchen-exhaust cleaning companies — and are meant for commercial use, not personal or household use. By using the Services on behalf of a company, you confirm you have authority to bind that company to these Terms.

02 Your account & data

You're responsible for keeping your login details secure and for everything that happens under your account. The Kitchen Tracker app stores much of your working data on your own device. You are responsible for backing up your data. We provide an export/backup feature, and we strongly encourage you to use it regularly. We are not responsible for data lost because a device was damaged, lost, cleared, or replaced without a current backup.

03 Billing & subscriptions

The Services are offered on a subscription basis, often with a one-time setup or "build" fee plus a recurring monthly fee. Pricing is described on our sales materials or in the invoice or order you approve. Unless stated otherwise:

• The build/setup fee (including any promotional pricing for the first month) is billed when you start.
• The monthly fee renews automatically each billing period until you cancel.
• Payments are processed by our payment provider (such as Stripe). By providing a payment method, you authorize us to charge the recurring fees to it.
• Fees are stated in U.S. dollars and are exclusive of any applicable taxes.

04 Cancellation & refunds

You may cancel your monthly subscription at any time; cancellation stops future renewals. Unless required by law or stated otherwise in writing, fees already paid — including build/setup fees and the current month — are non-refundable, and access continues through the end of the period you've paid for. If you'd like to cancel, just contact us using the details below.

05 Texting & calls (SMS/voice)

Some features send text messages on your behalf — for example, missed-call text-back, appointment reminders, and review requests. These features are powerful, and they come with responsibilities that are yours as the business sending the messages:

• You must have the proper consent to text or call the people you contact, and you must honor opt-out requests (such as "STOP").
• You agree to follow all applicable laws and carrier rules, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and similar regulations.
• You are responsible for the content of messages sent through your account, including any you customize.

06 Your customers' data

You own the information you put into the Services about your own customers and jobs ("Your Data"). You grant us a limited license to host, process, and display Your Data only as needed to provide and support the Services. We don't sell Your Data. You're responsible for making sure you have the right to collect and use the customer information you enter, and for handling it in line with applicable privacy laws.

07 Acceptable use

You agree not to: use the Services for anything illegal; send spam or messages you don't have permission to send; attempt to break, overload, reverse-engineer, or gain unauthorized access to the Services; resell or sublicense the Services without our written permission; or use the Services to store or transmit malicious code. We may suspend accounts that put the platform, other users, or message-sending reputation at risk.

08 Availability & support

We work hard to keep the Services running, but we don't guarantee they will be uninterrupted or error-free. We may perform maintenance, update features, or modify the Services over time. We provide support through the contact channels listed below and aim to respond promptly during normal business hours.

09 Ownership & license

The Services, including the software, design, and underlying technology, are owned by Milhook and protected by intellectual-property laws. We grant you a non-exclusive, non-transferable license to use the Services for your business while your subscription is active and in good standing. This license ends when your subscription ends. You may not copy, sell, or redistribute the software itself.

10 Third-party services

The Services rely on third-party providers — for example, payment processing (Stripe), messaging/telephony providers, hosting platforms, and Google services such as review links and fonts. Your use of those features may also be subject to the third party's own terms. We're not responsible for the acts, omissions, pricing, or downtime of third-party providers.

11 Disclaimers

The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will meet every requirement, generate a particular number of leads or bookings, or produce any specific business result. Documents the Services help you generate (such as quotes, invoices, agreements, or NFPA-96 reports) are tools to assist you — you are responsible for reviewing them for accuracy and compliance, and they are not legal, tax, or compliance advice.

12 Limitation of liability

To the fullest extent permitted by law, Milhook and its owners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to the Services. Our total liability for any claim relating to the Services will not exceed the amount you paid us for the Services in the three (3) months before the event giving rise to the claim. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you.

13 Indemnification

You agree to defend and hold harmless Milhook from claims, damages, and costs (including reasonable legal fees) arising out of your use of the Services, your content or messages, your violation of these Terms, or your violation of any law or the rights of a third party — including claims related to messages you send to your customers.

14 Term & termination

These Terms apply for as long as you use the Services. You may stop using the Services and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Services in a way that creates risk or legal exposure. On termination, your license to use the Services ends. We recommend exporting your data before any cancellation takes effect.

15 Changes to these Terms

We may update these Terms from time to time. When we do, we'll revise the "Last updated" date above and, for material changes, make reasonable efforts to notify you. Continuing to use the Services after changes take effect means you accept the updated Terms.

16 Governing law

These Terms are governed by the laws of the state in which Milhook operates, without regard to conflict-of-law rules. Any dispute will be handled in the courts located in that state, unless applicable law requires otherwise.

17 How to reach us

Questions about these Terms, billing, or cancellation? Get in touch and we'll help.